AI can do a lot. But it doesn't make a difference on its own. It takes people who know how to use it, rules for what it may be used for – and putting it where it actually helps.
Getting started
- Training your people, so they get the benefit of AI in their daily work – and know where the limits are.
- Rules for the company's use of AI: Which tools may be used, for what, and which data may they have access to?
AI in your processes
Once the foundation is in place, AI can become part of the processes that create value. For example:
- Quality in customer service. AI analyses calls and emails, so you can see where things go well and where they can get better.
- AI-assisted customer service. The employee talks to the customer while an AI listens in, finds the relevant information and makes suggestions.
- The salesperson on the way to the meeting. The salesperson prepares for the next customer meeting by talking to an AI – while driving there.
Amplify – not replace
We don't believe AI should replace your people. It should help and assist.
Take the phone. Many are considering letting a digital assistant answer it. In reality that is a cost-cutting exercise that often lowers the quality – and it removes exactly what the customer is calling for: personal help. Consider instead giving the employee an AI assistant that listens in, finds data and makes suggestions. Then the employee can answer both knowledgeably and quickly.
Outside opening hours it is a different matter. There, a digital assistant replaces nothing but the answering machine.
We use it ourselves
We use AI in all our other services. It makes us better and faster, and it produces solutions nobody could have imagined a few years ago. New integrations in IntegrationHub, for example, are built by an AI agent, and we develop and customise Business Central in an AI-based environment.